Why SugarCRM
Sugar, the prominent commercial open source Customer Relationship Management (CRM) application, delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction, and provide executive insight into business performance.
Eupac offers a full range of services for all your CRM life cycle. Our services cover consulting, installation, configuration, hosting, supporting, customisation, third-party module developing and training for Sugar CRM systems.
Features Rich
The award-winning Sugar CRM system offers a central platform for managing customer interactions and staff/partners collaboration across different lines of business.
Sugar CRM software features include sales force automation, contact and account management, marketing and campaign management, customer support management, knowledge and document management, contract management, project management, reporting and analysis, and mobile solution support among many.
Transparent and Customisable
Sugar CRM software solutions offer point-and-click capabilities for user interface customization. For companies who want more detailed customisations, Sugar CRM software solutions offer something more: access to the underlying source code.
This approach differs greatly from closed vendors whose business model is driven on locking-in customers and taxing them over the long-term. Sugar CRM software system is written in a simple, popular programming language (PHP) that can be customized according to your organisation’s requirements. You can have a CRM system truly designed for your business processes and preferences.
Easy to Use
CRM success begins with the user. Sugar CRM application is fast, friendly, and even fun to use. Accessing Sugar CRM software solutions through a web browser, users can choose their own themes to suit their individual tastes, manage multiple information sources through Microsoft Outlook integration and content syndication, and access the information they need as fast as they can click.
Users can access their Sugar CRM software in the office or off site wherever there is an Internet connection. The convenience and user friendliness of Sugar CRM system allow smooth adoption of Sugar CRM within your organisation and translates into a more organized and efficient sales force, which drives greater productivity and more visibility for managers.
Cost Effective
Sugar Professional and Enterprise editions are extremely competitively priced thanks to its open source heritage and its focus on innovation rather than merely on sales and marketing.
Sugar CRM software solution does not spend as much money on marketing and sales as their competitors do but rather concentrates their resources on making the products better. The Sugar product speaks for itself and the savings are passed on to the users.
Fast Development Cycle and Improvements
Sugar authors and releases Sugar Open Source to a community of 2,400 Customer Relationship Management experts and developers who use the CRM software, provide feedback and develop extensions to the Sugar. Sugar software also offers corporate customers commercial versions with additional features and uses the revenues to develop more features and functionality for the development community.
This distributed development model has proven to be faster and generates quicker improvements than that of the closed vendors and produces a product that is more innovative and of better quality than closed vendors could ever produced.
