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Call Centre Edition
The Call Center Editon offers a set of features needed for an organisation to effectively start and manage inbound or outbound call campaigns. Unlimited ACD Queues, Unlimited call agents, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone, optional predictive inbound and out bound dialing, skills based routing to name a few.
Features
[Click Here]
features link for business edition : http://www.bicomsystems.com/products/C/P/797/154_2573/#features
ACD Queues
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- Unlimited Agents and Queues
- Ringing Strategy - Call Recording - Predictive Dialer - Queue Call Back |
Call Center Communicator
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- VoIP Soft Phone
- Instant Messaging Client - Operator Panel - Conference Administration - Call Center Communicator - Fax Send/Receive - MS Windows Desktop Application |
Call Center Statistics
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- Barging
- Queues/Agents statistics and real time status - Inbound/Outbound Graphs - CSV and PDF Data Export - Windows, Mac and Linux Desktop Applications |
Real Time Agent Monitoring
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- Barging
- Listening - Monitoring |
Call Recording
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- System
- Agent - Queue - Instant |
Custom Development
As per customer request we develop custom PBXware features for their specific business needs.
CRM/CTI Integration
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- Sugar CRM
- Sales Force |
