| Menu | |
|---|---|
| Login | |
| IP Telephone Systems | |
|---|---|
| Trixbox | |
| Voispeed | |
| Bicom | |
| Hosted Systems | |
- Sugar CRM
- SugarCRM Support
- SIP Trunking
- Online Store
- Reseller Portal
- OTTO Billing
gloCOM is a global "communicator" desktop application. It is specifically designed for enterprise and call center customers allowing placing/receiving calls, instant messaging, fax send/receive, call center agents operations, conferences administration and much much more...
Features
SoftPhone
|
- Phone account(s)
- Blind and attended transfers - Phone line(s) - Auto answer - Voicemail button - Custom ring tone - On hold/resume - Redial - Speed dial - Voice codecs: ulaw, alaw, gsm, speex, ilbc - Echo cancellation - Adaptive jitter buffer - Mute |
Standard Features
|
- Easy account import
- Instant recording - Audio tuning wizard - Missed calls display - Call history - Call parking - Call monitoring - Drag & drop actions - Keyboard shortcuts - Multiple sessions - Presence display - Service providers - System calls - Backup/restore |
Conferencing
|
- Conferences monitoring and barging
- View conference participants - Kick out/mute participants - Conferences scheduling - Conference direct invite - PSTN number invite - Instant messaging conference invite |
Instant Messaging
|
- Group Announce Message
- Fonts customization - Instant messaging group chat - SSL encryption - Instant messaging client - Client info - Personal Message |
Call Centre Features
|
- Queues real time display
- Agent actions - Queue / agents - Quality of service - Queue URL popup |
CRM Integration
|
- Browsers integration
- MS Outlook dialling - Email dialing - Call notification popup window - ActiveX API - Command line dialing - URL popup window |
Faxing
|
- Send/Receive history
- Fax printer wizard |
Supported Devices
|
- DECT headsets
- VoIP phones - Buetooth headsets |
