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Inbound Calls
Complete management of inbound traffic from simple single point call routing to complex routing for multi site call handling. Remote IVR call handling services are also available, contact us for further information.
Non-geographic numbers cover telephone numbers that are not from a specific area , i.e. they do not begin with an area code such as 0161, 020 , Non geographic numbers give customers a feeling that you care about their call by paying for it.
Non-geographic numbers begin 08 include 0800, 0845, 0871 Technology Telecom 0844 Technology Telecom the new 03 number range.
- With non-geographic numbers from Technology Telecom your business will:
- Promote a more professional image
- Build national recognition amongst your customer base
- Generate more prospective customers
- Have a number that can be pointed to any destination worldwide or mobile number(extra charges will apply) or to any other destination on request within 4 hours of request ( instant pointing and customer management is available).
- Benefit from management reporting - to monitor advertising impact with full call reporting either live or within 24 hours with down loadable report online
We also supply the complete range of Mobile phones available together with all accessories you may need including full handsfree blue tooth kits.
| 0800/0808 |
|---|
| Focuses on customer needs |
| High public awareness of free calls |
| Freephone numbers increase lead generation from advertising campaigns, increases inquiries as end users will call a freephone number before a geographic number |
| 0871 |
| Out-payments for every call you receive to help pay for customer services |
| Creates a national presence for lead generation |
| Especially useful for support customer helplines - you earn an increased revenue share without charging a premium rate to your customers |
| 0845 |
| Encourages customers to call you at a lower rate, not as prohibitive for customer to call as 0871 |
| Generates higher call volumes at lower call cost for caller |
| Free to owner on volume calls (quote available on request) |
| 0844 |
| Revenue earned by company calls generated |
| Fixed rate call 24/7 |
| Convey a professional image Ideal replacement for revenue share on 0870 numbers |
| 03 |
| Encourages customers to call you at a lower rate, charges are fixed at national rate and maximum 3p, 03 numbers are also included in many mobile call packages encouraging mobile users to use this number as they are charged for 08 number ranges. |
| Lower call cost for caller |
| Small charge for inbound call charges to owner |
If you have an existing non-geographic number with another Provider, Technology telecoms offer a full range of non-geographic numbers at fantastic rates. If you have a non-geographic number you were supplied from another provider, Technology Telecom are able to port to a suitable Tier one carrier at more competitive rates.
Setting up a non-geographic number with Technology Telecom Setting up a non-geographic number is quick Technology Telecom simple. It is simply migrated from your existing supplier to Technology Telecom. Technology Telecom configures the number to point to your land based number as advised to the predetermined phones or lines required. With no requirement for visits by engineers or unique equipment a non-geographic number from Technology Telecom is efficient and easy to use.
Non-geographic numbers can be set up within 24 hours, moving your non-geographic number from another carrier will take longer,unusually within 10 working days, depending on the carrier. Connection is free with no rental charge on standard non-geographic numbers.
Non-Geographic Number Services
Non-geographic numbers can be set up within 24 hours, moving your non-geographic number from another carrier will take longer,unusually within 10 working days, depending on the carrier. Connection is free with no rental charge on standard non-geographic numbers.
Our range of call solutions consists of two products:
- Inbound manager has been designed to provide customers the convenience of a complex telephone system without the huge expense.
- End User online access to Inbound call routing & call handling performance
- Powerful tools for a business to enhance the experience of the Caller
- Features
| Features | Contact Point | Contact Path | Contact Pro |
|---|---|---|---|
| Online NTS | Yes | Yes | Yes |
| Divert on Busy/no Answer | Yes | Yes | Yes |
| Time of Day/Day of Week Routing | Yes | Yes | Yes |
| Date Routing | Yes | Yes | |
| Call Distribution | Yes | Yes | |
| Area Based Routing | Yes | Yes | |
| Call Recording | Yes | ||
| Advanced MIS | Yes | ||
| IVR | Yes | ||
| Call Queuing | Yes |